Community and support
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Submit a ticket
Questions or ideas? Send a ticket—no login required.
Recent public tickets
Tickets
Homepage contrast was weak in dark mode
The dark homepage palette has been recalibrated across backgrounds, cards, the product mockup, and text hierarchy.
Homepage copy felt repetitive and hard to scan
The homepage copy has been tightened around structure, persistent context, diff review, and Word delivery.
Ticket page needed recent handled records
Recent public handling records and fallback display logic have been added so maintenance progress remains visible.
Homepage needed a user feedback section
A concise feedback section has been added to show how long-form writers, documentation owners, and report writers use the product.
Feedback
We read every ticket. The form works without login.
Typical flow
- Submit a ticket (description, screenshots if possible).
- We triage and reply.
- We fix or clarify; status updates on the board.
Ticket FAQs
How fast is the first response?
We review new tickets within 24 hours; first substantive reply is often 1–3 business days.
Anonymous?
Yes—you do not need an account. Tickets are public by default so others can learn; personal data is not published intentionally.
Better bug reports
Include OS/browser, steps, expected vs actual, and screenshots or error text.
Customer WeChat (optional)
For manual top-ups or billing questions, scan the QR on the Chinese Community page or email below if you cannot access it.
FAQ
Many answers live in FAQ.
Contact
- Email: ypl123698745@qq.com
- Site: allwriterai.com